Our Commitment
RocknReels Casino is committed to keeping play safe, transparent and within healthy boundaries. We provide a full set of player protection tools, free of charge, available 24/7 from your account settings.
Core Responsible Gaming Tools
- Deposit limits — daily, weekly or monthly caps.
- Loss limits — total net loss caps over a chosen period.
- Wager limits — caps on total amount staked.
- Session limits — alerts that fire after a set play time.
- Reality checks — pop-up reminders every 15, 30 or 60 minutes.
- Cooling-off — temporary breaks from 24 hours to 6 weeks.
- Self-exclusion — block your account for 6 months or permanently.
How to Set Limits
- Log in and go to Account → Responsible Gaming.
- Pick the type of limit (deposit, loss, wager, session).
- Choose the period (daily / weekly / monthly).
- Set the amount.
- Hit Save.
Limit increases take effect after a 24-hour cooling-off period. Limit decreases (i.e. tightening your protection) apply immediately.
Recommended Limit Starting Points
| Bankroll Profile | Daily Deposit Cap | Loss Limit (weekly) | Session Length |
|---|
| Casual / first month | A$50 | A$200 | 60 min |
| Regular weekend player | A$200 | A$1,000 | 120 min |
| Crypto high-frequency | A$500 | A$2,500 | 180 min |
| VIP / tested limits | Custom | Custom | Custom |
Self-Exclusion
If you need to step away, self-exclusion locks your account for a fixed period. During this time you cannot log in, deposit, place bets, or claim bonuses. Marketing emails are paused.
Self-Exclusion Options
- 24 hours — quick cool-down.
- 7 days — short break.
- 30 days — month-long pause.
- 6 months — extended break.
- Permanent — account closed and cannot be reopened.
How to Self-Exclude
- Account → Responsible Gaming → Self-Exclusion.
- Pick the duration.
- Confirm by typing "EXCLUDE" in the confirmation box.
- Account is locked immediately, withdrawal of remaining balance still permitted.
If you're struggling right now, please reach out:
Warning Signs — Be Honest With Yourself
- Spending more time or money than planned.
- Chasing losses with bigger bets.
- Hiding gambling activity from family or partners.
- Skipping work, sleep or commitments to play.
- Borrowing money to gamble.
- Feeling anxious, irritable or restless when not playing.
If you tick any two of those boxes consistently, take it seriously. Self-exclude, talk to support, or call Gambling Help Online.
Underage Gambling — Zero Tolerance
Players must be 18+ to register, deposit or play. We verify age at signup and again before withdrawals. If you suspect an underage person has access to your account, change your password and contact support immediately.
Protecting Minors at Home
- Never share your account credentials.
- Lock your device when not in use.
- Use parental control software (Net Nanny, Qustodio, Apple Screen Time, Family Link).
- Don't save passwords in a shared browser.